Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We process all orders within 1 business day. Standard UK Delivery via Royal Mail or Evri takes 2 to 4 working days. If you order after 4pm on a weekday, your order will be processed the next day. Orders placed on the weekend will be processed on Monday
Click on the “My Account” icon in the top right corner of our website. From there, you can register using your email address. Creating an account allows you to track your fragrance orders, save your shipping addresses, and checkout faster next time.
If you notice an error in your shipping details, please contact our support team via live chat or email immediately. We process orders quickly, but as long as your package hasn’t left our warehouse, we can update the address for you.
As soon as your perfume is shipped, we will send a dispatch confirmation email containing a tracking link. You can use this link to check the real-time status of your delivery via our courier’s tracking page.
Your security is our absolute priority. We do not store your credit card information on our servers. All payments are processed securely through heavily encrypted, 3D-Secure payment gateways (like Stripe or PayPal).
All prices displayed on WhiffDrop are fully inclusive of UK taxes. There are no hidden fees or extra taxes added at checkout.
We currently ship exclusively within the United Kingdom (including England, Scotland, Wales, and Northern Ireland). Due to international shipping restrictions on liquids containing alcohol (like perfume), we are unable to ship overseas at this time.
Yes, we try our best to bundle your items together! If you order multiple perfumes, they will arrive together in a single, securely padded WhiffDrop box to protect the glass bottles.
If you need to swap an item
Returns and Exchanges
Due to strict UK hygiene regulations regarding cosmetics and fragrances, we can only accept returns on perfumes that are completely unopened, unused, and still sealed in their original cellophane wrapping. You have 30 days from delivery to request a return.
We are so sorry about that! If our team accidentally packed the wrong fragrance, please contact us right away. We will send you a pre-paid return label and dispatch your correct bottle immediately at no extra cost to you.
Because perfume bottles are made of glass, accidents can occasionally happen in transit. If your bottle arrives leaking or broken, please take a photo of the damage and email it to hello@whiffdrop.com within 48 hours so we can arrange a replacement.
Once your return request is approved by our team, we will provide you with our secure UK warehouse return address.
Our UK-based support team is here to help! You can reach us by clicking the Live Chat bubble in the bottom right corner of the screen during business hours, or by emailing us directly at hello@whiffdrop.com.
Please contact us via Live Chat or email with the correct address as quickly as possible. If the order has already been dispatched, we will have to wait for the courier to return the parcel to our warehouse before we can re-ship it to your correct address.
We aim to dispatch orders rapidly to ensure quick delivery times. If you change your mind, please reach out to us within 1 hour of ordering. If your package has already been processed by our warehouse team, it cannot be cancelled, but you can return it to us unopened.In case of change of mind, you’ll have to pay for the return postage.
If a popular fragrance is temporarily out of stock, you will see a “Notify Me” button on the product page. Enter your email address there, and you’ll be the very first to know the exact moment our fresh shipment arrives!