We'd Love to Hear From You
Whether you have a question about a fragrance, need help with an order, or simply want some advice on choosing the perfect scent, we're here to help. As a small independent business, we pride ourselves on providing friendly and personal customer service. We aim to respond to all enquiries as quickly as possible and ensure every customer has a great experience shopping with Whiffdrop.
Customer Support Hours
Monday – Friday: 9:00am – 5:00pm
Saturday & Sunday: Closed
Email: hello@whiffdrop.com
You can also use the contact form below and we'll get back to you as soon as possible.
Common queries answered
Frequently asked Questions
Most UK orders are dispatched within 1-2 working days. Delivery times may vary depending on the shipping method selected at checkout.
If you’re not completely satisfied with your purchase, please contact us within 14 days of receiving your order and we’ll be happy to assist.
If your order hasn’t been dispatched yet, contact us as soon as possible and we’ll do our best to update your details.
Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.
The quickest way to reach us is by email at hello@whiffdrop.com. We aim to respond to all enquiries within one working day.
Contact us immediately. If your order has not yet been processed, we may be able to update the address before dispatch.
Currently we primarily serve customers within the UK. Please contact us if you’re interested in international shipping options.
Yes. We only source genuine products from trusted suppliers and authorised distributors to ensure quality and authenticity.
Still need help?
Get in touch with us
Business Address:
Whiffdrop is the trading name for Kanfur Ltd.
Company Registration: 16115680
Business Address: Flat 1, Gorse Mount, Gorse Road, Blackburn, BB2 6LZ
Phone: 07928053208