Overview
Returns, Exchanges & Refunds Policy
Last Updated: June 2026
At Whiffdrop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below.
Your Right to Cancel
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Customers purchasing from our website have the right to cancel their order within 30 days of receiving their goods.
To exercise your right to cancel, please contact us at hello@whiffdrop.com within 30 days of delivery.
Items must be returned to us within 30 days of notifying us of your cancellation.
Eligibility for Returns
For hygiene and product integrity reasons, we can only accept returns of fragrances that are:
- Unopened
- Unused
- In their original packaging
- In a resalable condition
Unfortunately, we cannot accept returns of opened, used, tested, or tampered products unless they are faulty, damaged, or supplied incorrectly.
Change of Mind Returns
If you wish to return an item because you have changed your mind:
- The item must meet our return eligibility requirements.
- You will be responsible for the cost of return postage.
- Original shipping charges are non-refundable unless required by law.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, leaking, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the damage, fault, or incorrect item
If we confirm that the item is faulty, damaged in transit, or supplied incorrectly, we will arrange an appropriate remedy, which may include:
- A replacement
- An exchange
- A full refund
In these circumstances, Whiffdrop will cover any reasonable return shipping costs.
Exchanges
We are happy to offer exchanges for eligible unopened items.
Customers requesting an exchange are responsible for the cost of returning the original item and any applicable shipping costs for the replacement item.
If the replacement item costs more than the original purchase, the customer will be required to pay the difference.
If the replacement item costs less than the original purchase, we will refund the difference to the original payment method.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method used for the purchase.
Please allow 5-10 working days for your bank or payment provider to process the refund after it has been issued.
Non-Returnable Items
The following items cannot be returned unless faulty or supplied incorrectly:
- Opened fragrances
- Used fragrances
- Products with broken seals
- Products that have been altered or damaged after delivery
Contact Us
For any returns, exchanges, or refund enquiries, please contact:
Email: hello@whiffdrop.com
We will do our best to resolve any issues promptly and fairly.